TERMS AND CONDITIONS
Updated July 2018
In these terms and conditions ‘Victoria’s Food’ means Victoria’s Food & Co Ltd, and the ‘client’ means person or company booking the event.
DEPOSITS & PAYMENTS
Confirmation of each and every function by Victoria Food is only achieved by the return of a 10% non refundable deposit to reserve the agreed date, based on the last agreed quote, unless otherwise agreed in writing. Such confirmation will be taken as an acceptance of Victoria’s Food terms and conditions by the client.
A further 70% of the agreed cost is due no less than one month before the event or party, or as stated on the invoice. Should this not be forthcoming, Victoria’s Food reserves the right to cancel our services without obligation.
The final invoice of the remaining 20% together with any incidentals (or sub contracted or other services) is payable after the event.
The quoted costs are based on a set minimum number of guests, as mentioned in the quote. Victoria’s Food reserves the right to alter the quoted price, on consultation with the host, should the number of guests increase or decrease significantly or below the stated minimum number.
Furthermore should ingredient and/or other prices increase significantly in the intervening period, beyond our control, Victoria’s Food reserves the right to re-price specific elements of the quote.
If there is a requirement for a tasting, there is a standard charge of £200 + VAT. This price includes a selection of six different canapés, two starters, two main courses and two puddings, based on potential meal choices. Because of the high summer season nature of Victoria’s Food, we only offer tastings during the winter months on week days, and this only to those who have confirmed bookings.
Victoria’s Food do not provide or make cocktails or specialist drinks, but can discuss the possibility of jugged drinks. We can however put you in touch with bar specialists should it be required.
Final numbers of guests should be agreed in writing one week prior to the event and this number will be the final number invoiced, unless agreed in writing prior to the event.
SPECIAL DIETARY OR ALLERGY REQUIREMENTS
Victoria’s Food is happy to prepare an alternative meal for those with most other dietary requirements including vegetarian, vegans and gluten free meals at all events.
However, given the increasing and often complex dietary requirements being asked for, and the increased time and resources needed to supply them, we will charge extra for all additional or complex meals beyond those of such needs. We will quote for these separately when asked for or as demanded by you or your guests, and they will be quoted on the basis of extra costs to supply/make, and all alternative choices must be pre-ordered at least 2 weeks prior to the event. We reserve the right to refuse to supply such meals, especially those with anaphylactic reactions, as our kitchen prepare all types of meals.
PRICING & CHARGING POLICIES
NOT INCLUDED IN CHARGES
Normally 4 weeks notice of cancellation is sufficient in writing. The deposit is non-refundable.
However, if at the time of cancellation any equipment, services or food have already been ordered from our suppliers and cannot be cancelled without cost to us, then customers will be charged the full price. Events cancelled with less that 2 weeks notice will be charged at the following:
10-14 days 50% of the estimated final invoice
5-9 days 80% of the estimated final invoice
4 days or less 100% of estimated final invoice
LOSS OR DAMAGE
Victoria’s Food is happy to advise and help source quality front of house staff (waiters, bar or other staff) on the client’s behalf, for a small administrative fee. These are not permanent payroll staff but under Victoria’s Food combined liability policy are fully covered in relation to their engagement, ensuring peace of mind for clients.
Victoria’s Food shall be under no liability for any delay or failure to provide services as a result of any act or circumstances beyond our reasonable control, including but not limited to Act of God, legislation, war, fire, drought, failure of power supply, lockout or strike.
All accounts are due for payment within 15 days of date invoice sent, or as shown on invoice. Accounts not paid within the time will attract a surcharge of 5% for every calendar month until payment is made, and for this calculation the calendar month in which the account should have been paid will be included.
Any complaint shall be made promptly and should be made in writing no more than 7 days after the event to the company’s address.
The laws of England and the jurisdiction of English Courts will apply to any dispute.